Privacy Policy
Our Privacy Policy detailed below (hereinafter referred to as the "Policy") has been drafted to inform you about the practices and conditions under which Solonect (hereinafter referred to as "Solonect" or "We") collects, uses, and retains your personal data (hereinafter referred to as "Data").
This Policy explains the types of Data we may collect and/or process when you use our services, access the website https://solonect.com (the "Site"), and the Solonect web application (the "App").
The use of the Site and App (collectively referred to as the "Platform") is subject to this Policy.
This Policy is regularly updated to ensure compliance with applicable regulations, including the European General Data Protection Regulation (GDPR) 2016/679 and the UK Data Protection Act 2018. Any changes will be communicated through a dedicated notification.
If any provision of this Policy is declared void or contrary to regulations, it shall be deemed unwritten without affecting the validity of other provisions.
This Policy applies to Data collected through the Site, App, and all services accessible through them.
We invite you to read this Policy carefully to understand how we handle your Data. By visiting or using our Platform, you agree to this Policy.
If you have any questions, you can reach our Data Protection Officer (DPO) at privacy@solonect.com.
It is your responsibility to ensure that the information you provide to Solonect is complete and up to date.
1. Data Collected by Solonect
Depending on how you interact with the Platform (e.g., creating an account, filling out a quiz, subscribing to updates, or contacting support), we may collect the following Data:
- Identification Data: Name, date of birth, gender, country of residence, phone number, email address, profile photo, languages spoken, interests, etc.
- Activity and Booking Data: Information related to your bookings of Solonect activities, events attended, and preferences.
- Browsing Data: IP address, device type, browser, duration of navigation, pages visited, operating system, and language settings.
- Communication Data: Interactions with our team, responses to surveys, and feedback.
2. How Is Your Data Collected?
Data may be collected directly when you provide it, for example:
- Creating a user account
- Completing your personality or preference quiz
- Booking an event or activity
- Subscribing to newsletters
We may also collect Data indirectly through cookies and similar tracking technologies.
3. Why and How Long Do We Retain Your Data?
The Data we collect serves the following purposes, with corresponding legal bases and retention periods:
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Providing Solonect services | Execution of contract | For as long as your account remains active. Inactive accounts may be deleted after 2 years of inactivity if no response is received to our reactivation email. |
| Managing bookings and user matching | Execution of contract | Same as above. |
| Improving the Platform | Legitimate interest | 2 years from collection. |
| Marketing and communication | Legitimate interest or consent | For customers: duration of relationship and 3 years after last activity. For prospects: up to 3 years from last contact. |
| Compliance with legal obligations | Legal requirement | E.g., accounting documents retained for 10 years. |
4. Who Processes Your Data?
Your Data is processed by:
- Solonect internal teams
- Subcontractors and partners assisting in providing our services, including:
- Stripe or other payment processors
- Twilio (for SMS and phone verifications)
- Meta (for advertising)
- Analytics providers (e.g., Google Analytics)
If Data is transferred outside the UK or EU, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions
- Standard contractual clauses
5. Data Protection Measures
Your Data is stored on secure servers protected by firewalls, encryption, and restricted access. Technical and organizational measures are in place to maintain Data confidentiality and integrity, and to prevent unauthorized access or disclosure.
You are responsible for keeping your password confidential and logging out after each session.
6. Your Rights Regarding Your Data
Under GDPR and UK data protection law, you have the following rights:
- Access and Rectification: View and correct your Data.
- Erasure: Request deletion of your Data where applicable.
- Restriction: Limit how your Data is processed.
- Objection: Object to certain processing, including direct marketing.
- Portability: Receive your Data in a portable format.
- Withdraw Consent: Revoke consent at any time (previous processing remains lawful).
Requests can be submitted by contacting us at privacy@solonect.com. We will respond within one month, extendable by two months for complex requests.
You can also lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local supervisory authority.
7. Use of Cookies
Solonect uses cookies and similar technologies to improve your experience, measure traffic, and personalize content. Cookies used for audience measurement are retained for up to six (6) months, and other cookies for up to thirteen (13) months.